Delivery & returns
At Infinite Korea, we prepare each order with care.
Orders are shipped within 24 business hours after order validation, excluding weekends and public holidays.
Shipments are made with Colissimo. Once your order has been shipped, you will receive a confirmation email containing your tracking link when available.
Delivery times may vary depending on the destination and the carrier's delivery conditions.
We invite you to carefully check the address provided when placing your order. An incomplete or incorrect address may lead to a delivery delay.
Returns
You have a period of 14 days from the receipt of your order to inform us of your wish to make a return.
Before any shipment, we invite you to contact us so that our team can provide you with the procedure to follow.
Returned products must be:
- new;
- unopened;
- unused;
- unsealed;
- in their original packaging and in perfect condition.
For hygiene and safety reasons, cosmetic products that have been opened, tested, used, or unsealed cannot be returned.
Return shipping costs are the responsibility of the customer, except in the event of a preparation error on our part or a damaged product received.
After receipt and verification of the return, the refund will be made according to the payment method used during the order, subject to compliance with the return conditions.
Damaged product or order error
If you receive a damaged, defective, or different item from what you ordered, contact us quickly, indicating your order number and attaching photos of the product and the package.
Our team will assist you in finding the most suitable solution.
Need help?
For any questions regarding delivery or returns, please visit our Contact Us page.