FAQ

Frequently Asked Questions

What are your shipping times?
Orders are shipped within 24 business hours after validation, excluding weekends and public holidays.

Which carrier do you use?
Orders are shipped with Colissimo.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking link when available.

Can I return a product?
Yes. You have 14 days from the receipt of your order to notify us of your wish to make a return.

What are the return conditions?
Products must be new, unopened, unused, sealed, and in their original packaging. For hygiene reasons, opened or tested cosmetics cannot be returned.

Are return shipping costs my responsibility?
Yes, except in the event of an error in preparation on our part or a damaged product received.

What if my product arrives damaged?
Contact us quickly, providing your order number and attaching photos of the product and packaging.

How do I choose a product suitable for my skin?
You can browse our collections by need: hydration, radiance & dark spot correction, firmness & anti-aging, or sensitive skin & soothing.

Are the products authentic?
Infinite Korea selects Korean cosmetics from professional suppliers and partners to offer authentic products.

Can I contact you for advice?
Yes. Visit the Contact Us page for any questions regarding your order or product selection.